Your $25 order fee is the first step towards digitizing your memories. It covers the initial costs to process your order, including the shipping fee, organization of your items for digitization and preparing your personalized invoice. This nominal fee confirms your commitment to the service and allows us to provide you with the highest quality of care from the outset.

Once you’ve initiated the process with your order fee, we’ll guide you through shipping your items to us via email. Here's what you can expect:

• Packaging: Securely pack your items in a box. We recommend using bubble wrap or other protective packing materials for added safety.
• Shipping: We provide instructions on how to ship your package, ensuring it arrives safely at our digitization center.
• Receipt Confirmation: Upon receiving your items, we’ll send a confirmation email, signaling the start of the digitization process.
• Order Progress: We’ll keep you updated every step of the way after we receive your memories. You’ll receive periodic emails about your order so you can monitor their journey with us and back to you.

The $25 order fee is non-refundable as it covers the initial processing of your items. However, it's part of the total cost of digitization. If for any reason you decide not to proceed with the full service after your items are processed, this fee ensures that your items will be returned to you safely.

All orders include a Digital Download in MemoryCloud, which is best suited for viewing on computers, smartphones, or iPads/tablets, providing easy access without the need for physical media.

You then have the option to add on a physical output:

• USBs: Perfect for physical backup, versatile gifting, and compatibility with devices like computers, laptops, and smart TVs.
• DVDs: Ideal for traditional gifts, particularly for recipients with DVD players or game consoles.

After digitization, we'll send you a final invoice detailing the total cost. Upon payment, you'll receive access to your digital memories. Your original items will be shipped back to you with care, completing the preservation of your treasured moments. If you decide to not go through with your transfer after receiving the invoice we will ship your memories back to you and the transaction will be complete.

We take the security of your memories very seriously. Our instructions include safe packing methods, and to use reliable shipping carriers with tracking services. For added peace of mind, we recommend choosing a shipping option with insurance.