Pricing for Digital Scanning
Pricing is based on the length of digital video and digital images, so you only pay for the content we successfully transfer.
In case the final number of converted items is different from the original order, we will send you an email to inform you of any necessary refunds or additional charges.
We charge $29.99 for every 90 minutes of content.
If you have images on your digital devices, we calculate pricing based on the 7-second rule per photo.
Select the number of devices you want to convert if unsure of the number of digital images or length of video.
We'll send an email to inform you of any refunds or additional charges if there are discrepancies between the original and final order.
Get a USB copy of your entire order for just $14.99, and there's no need to purchase additional USBs for more content like photo prints, film, or videotapes unless you want extra copies.
Our DVDs are priced at $6.99 per disc per device, and can hold up to 90 minutes of digital video or 771 digital images.
The total cost for DVDs will depend on the total content you want to digitize.
To get additional copies for sharing, simply add multiple DVD orders above.
Data Security and Privacy
Your memories are in good hands because we take every precaution to ensure every moment is safe.
We provide 24/7 monitoring, advanced tracking, and state-of-the-art security to protect your memories from the moment they arrive until they are shipped back to you.
You can check the processing status throughout the entire transfer with regular email notifications, so you know your precious memories are in good hands.
Plus, our friendly customer service experts are here to help if you have any questions.
Every memory processed by our digital scanning service is safeguarded with a 60-day back-up stored in your complimentary MemoryCloud account.
We use secure cloud storage to ensure only you have access to your memories.
Organizing Your Order
Let us know what we're digitizing, so we can accurately title and organize your files.
Label your devices before sending them to us to make organizing your memories a breeze when on your computer, smartphone, iPad, tablet, or other device.
Click “Tell us about your memories” area to provide any personal details you want us to include in the digital copies, such as titles, years, and places.
We offer the option to auto-save digital files to your Google Photos Library for easy organization by location and time.
Plus, our DVD conversion option comes with smart chapters, highlight videos, and personalized titles and themes for your enjoyment and organization.
Frequently Asked Questions
Once you’ve initiated the process with your order fee, we’ll guide you through shipping your items to us via email. Here's what you can expect:
- Packaging: Securely pack your items in a box. We recommend using bubble wrap or other protective packing materials for added safety.
- Shipping: We provide instructions on how to ship your package, ensuring it arrives safely at our digitization center.
- Receipt Confirmation: Upon receiving your items, we’ll send a confirmation email, signaling the start of the digitization process.
- Order Progress: We’ll keep you updated every step of the way after we receive your memories. You’ll receive periodic emails about your order so you can monitor their journey with us and back to you.
The $25 order fee is non-refundable as it covers the initial processing of your items. However, it's part of the total cost of digitization. If for any reason you decide not to proceed with the full service after your items are processed, this fee ensures that your items will be returned to you safely.
After digitization, we'll send you a final invoice detailing the total cost. Upon payment, you'll receive access to your digital memories. Your original items will be shipped back to you with care, completing the preservation of your treasured moments. If you decide to not go through with your transfer after receiving the invoice we will ship your memories back to you and the transaction will be complete.
We take the security of your memories very seriously. Our instructions include safe packing methods, and to use reliable shipping carriers with tracking services. For added peace of mind, we recommend choosing a shipping option with insurance.
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